FAQ & Site Info
Terms of Service1. *How to Order*:
How to choose your size and color after purchase?
Step 1: click on "buy it now"
Step 2: choose check out
Step 3: fill out your personal information, like shipping address and contact details.
Step 4: Select payment method and add notes of your size and color choice in the comment box.
2. Is there any extra fee?
Price(dress and postage) is same as listed, no extra. Unless you are plus size, or choose rushing service.
3.What is the delivery time for orders?
Normally it take 20-25 days for Standard size or Custom orders.
EMS : about 7-10 days
TNT/DHL :about 2-5 days
4.Can i choose rush order service?
The rush order policy just available for dresses in our website) is as follow:
1. 7-day rush order, which means 7 days time to finish, and shipping time 2-5 days,
extra fee is $ 50
2.14-day rush order, which means 14 days time to finish, and shipping time 2-5 days,
extra fee is $ 30
5.What is the return policy?
We just accept returns on standard size wedding gowns in perfect, brand new condition (no smoke scents, no makeup stains, no alterations).
Dress(es) must be sent back within 3 days from the receipt day.
For returns, A 30 % restocking fee on dress price will be charged, postage is unrefundable, buyers need to pay postage for sending dress back as well. It's our pleasure to solve any problems may occur during this transaction. So please feel free to contact us.will be charged on all returns.
6. How do I pay?
We accept paypal only.
7. How do I know what size to order?
It is difficult to provide sizing information without being able to see you in person. If you choose to order one fit you, in order to have the best possible experience, we strongly recommend that you have your measurements taken by a professional before buying any gown online. We have provided the sizing available. Small variations for all wedding gowns are to be expected. And of course, tailoring is necessary for all quality garments to achieve the best possible fit.
8. Can I have a gown made to my measurement?
Of course, we can make dresses for you according to your measurements. We can make the dress in your size without extra fee if your size is between size 4 and size 22. Extra EUR 50 should be charged for UK size 24-28.
9. How should I clean my beautiful wedding dress?
Please get your dress cleaned after each time you wear it. If it is not cleaned in a reasonable amount of time after wearing, and a yellowing of the fabric may result from prolonged storage. Please take your bridal gown to a professional cleaner the specializes in bridal dresses. Your normal cleaner may damage the precious dress by using the wrong chemicals.
10. How will I know my dress is on its way?
If you give us a valid email address, you will receive an email with a tracking number when your dress is shipped. You can also check the status of your order anytime.
11. Can you cancel my order? I want to change the color of my order, is this possible?
We will start making your order as soon as payment received, and we can't cancel such an order. If we have started making your order, we can't accept big change for your order such as the color choice. So please double check your order before your payment.